I purchased an XPS 1530 in January. A month later, i started having issues with it. I got a replacement 2 weeks after I complained, and this one wouldn't start unless it was plugged in. They sent over a guy to repair it, he put in a new motherboard, and changed the battery. It worked. Now, it shuts off without notice, and he ruined my KB. So they sent over a new KB and a new motherboard yet again. I called and asked for a refund. They said after 21 days, they don't give refunds. I fought that because Im going away in like 3 weeks, and need someone reliable for my school work. The woman I spoke with assured me that a brand new laptop will arrive in about two weeks, and if that doesn't work right, to call and I will get my refund. WTF. Why don;t they just give me the fucking refund? I don't want to deal with Dell anymore.. grrrr! I don't understand why they just dont send a GOOD laptop. And why cant I get someone who speaks english on the phone? UGH.